Customer Service Center
In most cases your mortgage loan will be serviced by a third party on behalf of Sierra Pacific Mortgage Company. This third party will either be PHH or LoanCare, LLC. Please refer to your Notice of Servicing Information document within your closing package. Your loan will onboard with one of our authorized servicers shortly after closing and your Welcome Package and first statement will arrive within 15-30 days of closing.
Looking to Make a payment?
Locate your Sierra Pacific Loan Servicing Statement and determine who your Loan Servicer is.
Your statement should look like one of the examples below:
Sierra Pacific Mortgage partners with PHH for loan servicing. If you are a PHH customer, please log into your Customer Portal.
Sierra Pacific Mortgage partners with LoanCare, LLC for loan servicing. If you are a LoanCare, LLC customer, please log into your Customer Portal.
Don't know your home loan number?
Please contact the Sierra Pacific Mortgage Servicing Department.
Hours of Operations
Monday - Friday
Below are a few resources for our customers
How can I talk to a loan officer?